How to send your TUTTO bag for repair:
- Include on the note LEGIBLY/CLEARLY your name, address, phone number and description what is in need of repair. Place your note INSIDE the luggage to ensure the note will not get lost.
- Be sure to CLEARLY label the To (Tutto address : 380 Swift Avenue #18, South San Francisco, CA 94080) and From (your address) on the exterior of the package. Please use a permanent marker to avoid smudging or place clear tape over the address.
- If you need luggage/bag back by a certain date, indicate when and highlight the date. Please give a reasonable timeframe including delivery time from and to your location in addition to our usual 3-4 business days to process and repair.
- We recommend use/purchase tracking number when shipping to us. Tutto is not responsible for lost shipment.
- If luggage/bag is under 1 year warranty, please enclose a copy of your proof of purchase with purchase date clearly shown.
- Customers are responsible for cost of shipping their luggage to Tutto and back. If under 1 year warranty, Tutto will cover the return shipping.