Repair service is for TUTTO® and EZ-Glide branded luggages/bags only. Luggages/bags under 1 year warranty are repaired free of charge but copy of receipt/invoice/packing slip with date clearly shown must be provided as proof of purchase.

Out of warrantee repair service:

Ordering Replacement Parts:
To order self replaceable parts such as puller bar handle, please click here.

How to send your TUTTO bag for repair:
Self-Repairing Your Luggage

Ship To:
Tutto/Mascot Metropolitan Inc.
Repair Dept.
380 Swift Avenue, #18
South San Francisco, CA 94080
USA

Once repair is completed, a customer service representative will contact you by phone to arrange for payment information. We do not recommend putting your credit card information on your note for security reasons.